Head of Retail
Payable Pvt LtdThe Role
As Head of Retail, you will be responsible for defining and executing Payable's retail merchant growth strategy while leading nationwide field sales and channel teams. You will own the complete merchant lifecycle, from acquisition and onboarding to activation, transaction growth, retention, and revenue optimization. Success in this role will be measured by merchant growth, transaction volumes, portfolio activation, and overall business performance.
Questions and answers
Who is hiring for Head of Retail?
Payable Pvt Ltd advertised this Full-time vacancy on Agency.lk. You can submit an application on this page.
What does this job involve?
Own and drive the Retail & SME revenue portfolio.; Deliver merchant acquisition, activation, transaction volume, and revenue targets.; Identify high-growth market opportunities and develop scalable go-to-market strategies.
What qualifications and skills are required?
Proven success leading Retail, SME, Merchant Acquiring, Payments, Banking, Fintech, Telco, or FMCG sales functions.; Demonstrated experience managing and scaling large field sales teams.; Strong knowledge of merchant acquiring, POS terminals, QR payments, and Sri Lanka's SME ecosystem.
Where is this job located?
The advertised location is Colombo, Sri Lanka. The work mode is On-site. Check the advert for travel and eligibility requirements.
Is remote work available?
The employer lists the work mode as On-site. Confirm any flexibility with the employer using the information in the advert.
When was this job posted?
This vacancy was posted on 4 Nov 2026.
How do I apply for this job?
Read the full advert, then use the application form on this page to provide your contact details and CV. Sign in if you already have an account.
When does the application period end?
No separate closing date is shown for this vacancy. Check the job description for any application dates and confirm that the listing is still accepting applications.
Responsibilities
- Own and drive the Retail & SME revenue portfolio.
- Deliver merchant acquisition, activation, transaction volume, and revenue targets.
- Identify high-growth market opportunities and develop scalable go-to-market strategies.
- Drive adoption of Payable's POS, QR, SoundBox, and digital payment solutions.
- Build, lead, and inspire a high-performing field sales organization.
- Establish regional and national sales strategies to accelerate growth.
- Set and monitor KPIs, sales targets, pipeline performance, and territory plans.
- Foster a strong performance culture focused on accountability and execution.
- Develop and expand strategic channel partnerships.
- Build distributor, reseller, and referral networks to accelerate market penetration.
- Identify new acquisition channels and partnership opportunities that support sustainable growth.
- Grow and strengthen Payable's active merchant base.
- Drive merchant engagement, activation, retention, and cross-selling initiatives.
- Develop strategies to maximize transaction volumes and merchant lifetime value.
- Partner closely with Product, Operations, Risk, Finance, and Compliance teams to ensure seamless merchant onboarding and deployment.
- Champion customer experience while maintaining operational and regulatory excellence.
Requirements
- Proven success leading Retail, SME, Merchant Acquiring, Payments, Banking, Fintech, Telco, or FMCG sales functions.
- Demonstrated experience managing and scaling large field sales teams.
- Strong knowledge of merchant acquiring, POS terminals, QR payments, and Sri Lanka's SME ecosystem.
- Experience building and managing channel, distributor, or partner sales networks.
- Strong commercial acumen with the ability to negotiate, influence, and close complex deals.
- Highly analytical and data-driven with experience managing sales dashboards and performance reporting.
- Exceptional leadership, stakeholder management, and team development capabilities.
- A hunter's mindset, entrepreneurial drive, and strong ownership mentality.
- Comfortable operating in a fast-paced, target-driven environment with direct accountability for business results.
Benefits
About Company
Fintech & Payments
Since its inception in 2016, PAYable has empowered over 22,000 MSME merchants across Sri Lanka, effectively making it the single largest mobile POS service provider in the country. By eliminating all major cost barriers, PAYable has successfully motivated merchants - who were thus far excluded from the ability to accept cashless payments - to adopt and champion credit and debit card payment acceptance. PAYable currently powers transactions on the VISA, Mastercard, CUP, AMEX, JCB, Lanka Pay and Alipay networks, is completely PA-DSS compliant and offers end-to-end security, ensuring cardholder information remains 100% secure. Built to foster inclusivity, PAYable technology is able to adapt to business integration requirements, map customers business processes, integrate to 3rd party in-app and hardware solutions and conform to international standards.
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Retail & E-commerce
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