Customer Service Executive
Payable Pvt LtdThe Role
Payable (Pvt) Ltd is a leading fintech company committed to revolutionizing digital payment solutions. As we continue to grow, based on our team composition, we are looking for a Call Center agent to join our Customer Service team.
Questions and answers
Who is hiring for Customer Service Executive?
Payable Pvt Ltd advertised this Full-time vacancy on Agency.lk. You can submit an application on this page.
What does this job involve?
Handle inbound customer calls promptly and professionally.; Maintain high standards of call quality and customer satisfaction.; Log and manage customer tickets using the ZOHO support system.
What qualifications and skills are required?
Freshers or 1–2 years of experience in a call center/customer service role.; Fluency in English and Sinhala; Tamil is an added advantage.; Strong customer service mindset and team spirit.
Where is this job located?
The advertised location is Colombo, Sri Lanka. The work mode is On-site. Check the advert for travel and eligibility requirements.
Is remote work available?
The employer lists the work mode as On-site. Confirm any flexibility with the employer using the information in the advert.
When was this job posted?
This vacancy was posted on 4 Nov 2026.
How do I apply for this job?
Read the full advert, then use the application form on this page to provide your contact details and CV. Sign in if you already have an account.
When does the application period end?
No separate closing date is shown for this vacancy. Check the job description for any application dates and confirm that the listing is still accepting applications.
Responsibilities
- Handle inbound customer calls promptly and professionally.
- Maintain high standards of call quality and customer satisfaction.
- Log and manage customer tickets using the ZOHO support system.
- Resolve complaints effectively and update cases accordingly.
- Coordinate with internal departments for unresolved issues.
- Conduct outbound calls for sales, surveys, and service follow-ups.
- Perform operational health checks for partner and Payable merchants.
Requirements
- Freshers or 1–2 years of experience in a call center/customer service role.
- Fluency in English and Sinhala; Tamil is an added advantage.
- Strong customer service mindset and team spirit.
- Basic IT skills and familiarity with mobile apps.
- Willingness to work on a shift/roster basis, including weekends.
About Company
Fintech & Payments
Since its inception in 2016, PAYable has empowered over 22,000 MSME merchants across Sri Lanka, effectively making it the single largest mobile POS service provider in the country. By eliminating all major cost barriers, PAYable has successfully motivated merchants - who were thus far excluded from the ability to accept cashless payments - to adopt and champion credit and debit card payment acceptance. PAYable currently powers transactions on the VISA, Mastercard, CUP, AMEX, JCB, Lanka Pay and Alipay networks, is completely PA-DSS compliant and offers end-to-end security, ensuring cardholder information remains 100% secure. Built to foster inclusivity, PAYable technology is able to adapt to business integration requirements, map customers business processes, integrate to 3rd party in-app and hardware solutions and conform to international standards.
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Customer Service & Support > Customer Support
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